Returns & Exchanges

At PJ's Coffee of New Orleans, we pride ourselves on the quality of our small-batch roasts; if your order does not meet our high standards, we are committed to making it right. Due to the perishable nature of coffee, we offer exchanges or replacements for damaged or incorrect items within 30 days of purchase.

Return Process

• 1.
  Contact Customer Support

  Reach out to our New Orleans-based support team via email or phone with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For damaged goods or quality concerns, please attach a clear photo of the product and the packaging to help us improve our roasting and shipping processes.

• 3.
  Receive Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement.

• 4.
  Resolution Delivery

  We will expedite a fresh shipment of your preferred roast or process a refund to your original payment method within 5-7 business days.